As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If your item is on backorder or unavailable we will reach out to you via telephone or email. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please please contact us via email at firstname.lastname@example.org.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a £20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.